Do you have a Hospital Discharge Service for my clients?

Yes.  Please click here for more details,

Are your caregivers bonded and insured?

Yes, all our caregivers are bonded and insured. 

What does 'Quick Response' service mean?

Our Client Care Managers and caregiver team are ready and trained to deal with your clients' concerns as quickly as possible. Our 'Quick Response' processes were designed especially for professionals like you who don't have time to wait on answers as to whether or not your client can receive immediate service.

At Retire-At-Home we are dedicated to your every request and you can always ensure that we will do everything possible to supply service to your clients as quickly and professionally as possible. We have been known to book 24-hour emergency care within hours and will do our best to provide this type of 'Quick Response' service to you too.

Which organizations or professionals have you worked with in the past?

At Retire-At-Home, the majority of our clients come from health care professionals like you. We receive regular referrals from Social Workers and Case Managers from Hospital campuses, as well as from doctors, OTs, PTs, and other professionals who service seniors. 

Retire-At-Home has been a Registered Care Provider for Veterans Affairs Canada (VAC) for several years. VAC uses us as a trusted source of home health care services for some of the veterans that they serve. Some or all of the services we provide to our Veteran clients are billed directly to VAC.

For more than a decade, we have also worked in conjunction with agencies that provide subsidized care. We begin where the subsidies end. We work together with the current health care team to ensure that the client receives the care they require. 

What type of patients/clients do you deal with the most?

Although our expertise and focus is on Seniors, we service anyone who is dealing with a health concern that affects their independence. Our caregivers are well-trained to deliver care to individuals of all ages. Our clients' needs range from 3 hours of basic housekeeping and companionship to those who need 24-hour palliative care. Our team of Caregivers and Care Managers is experienced and qualified to service any client with home and health care needs.

How do I know that your Caregivers are trustworthy and that my client will be safe?

Our rigid screening process ensures that our Caregivers meet the highest standards for delivering health care services. Every staff member has up-to-date criminal record checks and all are legal Canadian citizens. We provide on-going professional training, require annual CPR certification, and have a computer system that notifies us when their individual registrations are due (i.e. nursing registration).

Our Client Care Managers make regular "Supervisory Visits" to the clients' homes to ensure that they are receiving the proper level of care. The time of these visits is known to the client (when possible), but is unknown to the caregivers. All our caregivers know that they will receive 'surprise' visits from their Supervisors and that they must always be on their best behaviour.

Client safety is our top priority.

How do you select your Caregivers?

At Retire-At-Home, we expect the most out of our employees and we do not simply hire or trust just anyone to take care of our clients. In order to become an employee of Retire-At-Home, a person must meet the following requirements:

The people-skills required to improve the quality of life of our clients.
A college certificate as a Nurse, Personal Support Worker, Home Support Worker or Health Care Aide, or equivalent/necessary experience in dealing with the ill and/or elderly.

• Criminal Record Check
• CPR Certification
• Annual Flu Shots

Once an applicant has been hired, they are orientated by our management team. During this orientation, all employees are briefed and tested on our policies and procedures as well as on common laws and practices related to the health care industry. Each employee also meets with each Client Care Manager during which time we ask questions and look for any inconsistencies or problems that may arise.

Under most circumstances, the first shift worked by any employee also includes a visit by one of our Client Care Managers. This helps to ensure that our new employees are following the rules and are given extra supervision on their first-time shift.